This first step is very important for you, especially if you supervise a lot of employees. As a business owner, you must guide all your employees to work professionally. Pay attention to how your staff deals with your customers. Give them constructive suggestions on what they need to fix or improve.
Follow up with your customers
Don’t ignore your customers after they have finished buying your product or service. You want them to keep coming back to you, right? Therefore, it is important for you to follow up. A simple thank you via text or email can make them smile. You can also ask them to rate and review your product or service.
Improve your brand quality
You probably don’t expect a customer to return if they aren’t even satisfied with your product or service. This is why follow-ups are so important, because they can help you find out how satisfied your customers are with the quality of your brand. You can analyze the ratings given by your customers and then think of ways to improve the quality of your product or service.
Give charity
Your customers will feel good when they are invited to be part of a positive community. Show your customers that you are also concerned about environmental or social issues. You can promote the go green program to your customers by removing plastic and replacing it with paper bags or offering reusable bags. You can also work with ngos and invite your customers to make donations.
This method is commonly used by retail and SMS Gateway Taiwan restaurant businesses. The goal of a loyalty program is to reward your loyal customers for making regular purchases. You can offer membership cards and give them points every time they make a purchase. Points will benefit them because they can be redeemed for various goods or services that you offer.
If you want to offer a more unique customer loyalty program, you can even create one that leverages the app. The more transactions your customers make, the higher their points will be. They can later use it to get discounted products. Your customers will be even more tempted if you also offer a vip or tiered loyalty program that provides special treatment for members.
Personalize your marketing
You can find this method online, but even the world’s top retailers like target employ this method to retain their customers. Ask your employees to record your customer profile. Send them an email to introduce them to your latest product or service and remind them to come back to you. You can also email them on special days like valentine’s and christmas. You can even send them birthday wishes and give them special birthday offers.
Create a social media contest
Your customers are often high potential buyers who need a certain moment to buy your product. Sometimes, you need to remind them to come back to you. Apart from sending sms and emails, you can also try to maintain it by creating a social media contest.
Social media contests are very easy and fun to do. You can EG Lists create a photo competition featuring your customers with your products and offer attractive prizes to the winners. Your customers who make repeated purchases from you are most likely to participate in this fun program. As an option, you can also make this competition only for those who already have a membership card.
To help you maintain customer satisfaction and loyalty, you can invest in a customer management system that is already being used by companies of all sizes. This system helps you perform retargeting and remarketing, send private or bulk emails, record conversations with your customers and much more.
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